Refund Policy
At Dhar Brothers, we strive to provide our customers with the highest quality thesis and dissertation printing and binding services. However, we understand that there may be instances where a refund is warranted. Please review the following refund policy to understand your rights and responsibilities when requesting a refund:
Eligibility for Refund
Refunds may be granted under the following circumstances:
- The customer receives a damaged or defective product.
- The product received does not match the specifications provided by the customer.
- The customer cancels the order before it has been processed or shipped.
Refund Process
To request a refund, customers must contact Dhar Brothers customer service within [number of days] of receiving the product. Refund requests made after this period may not be eligible for consideration.
Customers may be required to provide proof of purchase and evidence of the issue (e.g., photographs of the damaged product) to facilitate the refund process.
Refund Options
Depending on the circumstances, eligible customers may be offered one of the following refund options:
- Full Refund: The total amount paid by the customer will be refunded to the original payment method.
- Partial Refund: A portion of the total amount paid by the customer may be refunded, depending on the extent of the issue.
Non-Refundable Items
Please note that certain items may not be eligible for refund, including but not limited to:
- Digital products (e.g., PDF files)
- Customised or personalised products
- Products that have been used or altered by the customer
Refund Processing Time
Refunds will be processed within [number of days] of approval. The processing time may vary depending on the customer's financial institution.
Contact Us
If you believe you are eligible for a refund or have any questions regarding our refund policy, please contact Dhar Brothers customer service at [contact information]. Our team will be happy to assist you and address any concerns you may have.
Changes to Refund Policy
Dhar Brothers reserves the right to amend or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is the customer's responsibility to review this policy periodically for updates.
By using our services, you acknowledge that you have read, understood, and agree to be bound by this refund policy.
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